I accept debit/credit card payments through PayPal.
Generally speaking, I do not issue refunds, as item information is quite clear and my work tends to be difficult to damage in transit, but in the case of damage in transit, I will issue a refund upon return (less shipping fees).
I love doing custom work, especially since a lot of my work makes a great personalized gift for any occasion. If you have any ideas for something you might want to see made, don't hesitate to ask. For all my custom orders I will send you pictures and remain in contact at each stage to ensure that it is being made exactly in the way you want.